Effective 13 October 2026
These terms cover using Deskcue — the app and deskcue.org — and buying a paid plan. They are written to be read. If anything here is unclear, email [email protected] and we'll explain.
You need an account to use the app, and you're responsible for keeping your sign-in private. A workspace belongs to its owner — the person who created it, or whoever it was handed to — and the owner and admins decide who joins and what each person does. Use Deskcue lawfully and kindly: no harassment, no content you don't have the right to share, and no attempts to break, overload or get around its security.
Every plan has every feature; plans differ by how many people a workspace can hold. A person counts once they're active in your workspace — members, stewards and admins alike. People waiting to join don't count until they're approved, and nobody is turned away: the next person simply waits until a seat frees up or the plan grows.
Each plan also includes a number of guest requests a day — requests made from a room's QR code, without an account. The count restarts at the workplace's own midnight; when it's used up, the room's page says so until the next day.
Prices are listed at deskcue.org/pricing, in US dollars and excluding taxes; where tax applies, it's added at checkout.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle emails your receipt; once payment clears, the plan applies to the workspace you named and we confirm it from [email protected]. If it can't apply by itself (for example, no workspace was named), we email you a subscription code instead.
A subscription code works once, for one workspace. Keep it private until it's used — whoever holds it can redeem it onto a workspace, at deskcue.org/redeem or in the app. We may revoke a code that was obtained by fraud or issued in error.
A plan runs for the months you bought, counted from when it applies. Plans bought online renew automatically at the end of each month or year until you cancel; each renewal applies to the same workspace by itself and extends the plan. Cancel any time from the link in your Paddle receipt, or ask us. A plan that isn't renewed ends at the end of its period and your workspace returns to Free: everyone stays and all history stays, but new people can't join above 10 until you renew.
Renewing the same plan adds the new time on top of whatever is left. Switching to a different plan starts it right away; the checkout (or the app, for a code) shows exactly what changes before you pay or confirm, and unused time on the old plan doesn't carry over — if that would leave you out of pocket, write to us first and we'll make it right. A renewal of a plan you've switched away from never replaces the new one; we email you its code instead.
If Deskcue isn't right for you, email us within 14 days of your first payment for a plan and we'll refund it in full. After that, payments aren't refundable, but you're never locked in — you can cancel at any time. The details are in our Refund Policy.
What we store and why is set out in our Privacy Policy. Your workspace's requests stay inside your workspace, and you can delete your own account at any time from the app.
We work hard to keep Deskcue fast and reliable, but we can't promise it will always be available or free of errors. We may improve, change or retire features; if a change ever takes away something you've paid for, we'll tell you first and make it right.
Deskcue carries everyday requests between people. It is not an emergency, medical, safety or alarm system — never rely on it where a missed or late alert could put anyone at risk.
Deskcue is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits rights that the law doesn't allow to be limited.
You can stop using Deskcue at any time and delete your account from the app. We may suspend or close an account that breaks these terms, and we'll tell you why unless the law or someone's safety prevents it.
If we change these terms materially, we'll post the new version here with a new effective date, and tell workspace owners before it applies to a plan they've already paid for.
[email protected] · +971 55 590 4778 · Refund Policy · Privacy Policy · FAQ